Our products are made from 100% recycled cashmere.
Frequently Asked Questions:
Product
How do I take care of my Baba Black Sheep products?
Dry clean or hand wash gently using cold water. Do not bleach or use fabric softener. Do not iron. Keep away from direct sunlight and heat when drying. Lay flat to dry. Linting is to be expected, but is easily removed by hand.
How do the gloves fit?
Our gloves are a free size. The fit of the gloves depends on the thickness of one’s hand.
How thick or thin are the gloves?
This is dependent on the weave of the product. As you know, each piece we create is unique, therefore, how thick or thin a glove is – is a surprise for all!
I have a wide hand, will Baba Black Sheep gloves fit well?
Cashmere is a fabric that stretches. We have tested our gloves on people with relatively big hands and they fit them, so we hope the gloves fit you too. In case they do not, we will be happy to take them back.
Will my product shrink?
Numerous factors could shrink the gloves. Please follow our care instructions carefully to protect your product.
Do we sell Baba Black Sheep in stores?
As of right now, Baba Black Sheep products are only available on our website. Once we move into stores, you will be the first to know.
What makes Baba Black Sheep different?
Baba Black Sheep puts the environment first, without sacrificing style. We offer you a soft, fine, luxurious fabric at an affordable price.
What’s up with the box?
The Baba Black Sheep family wanted to provide you with a memorable experience. Thus, everything we deliver comes from recycled material. Whether it’s our recycled cardboard boxes or our recycled denim bags, we value the environment and you.
Account
How do I register?
Please visit the Sign Up page to register with Baba Black Sheep
How do I reset my password?
You may reset your password by clicking on the Forgot Password link on the Login page or by visiting your account after logging in.
How do I change my account information?
You may change your account information in the Account Overview tab of your account.
Can I change my email address in my account?
Unfortunately, each account is linked to a unique email address and therefore cannot be changed.
I cannot find the answers to my questions, who should I contact?
Please write to us at hello@bbsheep.com
Ordering
Can I order by phone?
Orders can only be placed online via our website.
What kinds of payment methods do you accept?
We accept payments made via credit cards and PayPal accounts.
Is my privacy and personal information secure on your site?
Be rest assured, your information is safe. Please refer to our privacy policy for further details.
Do you restock items that are sold out?
Since all our products are made from recycling cashmere waste, our product colors are dependent on the waste we receive and we cannot guarantee that your exact color will be available again. We encourage you to let the unexpected surprise you – so take a chance with us!
Can I modify or cancel my order?
Yes, you can modify it before we ship the order. Yes, you can cancel it before we ship the order. If your order is in transit, it cannot be modified or cancelled.
How safe is the online ordering process?
Our website is protected with an SSL certification. Additionally your payment information is not stored by us.
Shipping
What kinds of shipping options do you offer?
We ship with USPS Priority. You should get your package within a week.
Where are your shipping destinations?
We currently ship all over the US. We are working on shipping worldwide.
How can I track my package after it has been shipped?
Once you login to your account you will find a link to track your shipment in the My Orders tab.
I think my purchase was lost or stolen, what do I do now?
If you package is lost or stolen, we will look into it right away. We will try our level best to ensure that we can replace it at the earliest date possible. If you would like to cancel, please let us know and we will do it right away.
How do I return my Baba Black Sheep purchase?
Please contact us at hello@bbsheep.com and we will guide you through the process.